Privacy Policy

Effective Date: 9/1/2025

SCA Claim Services ("SCA," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Software-as-a-Service (SaaS) platform located at core.sca.claims (the "Site" or "Service").

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

  • Account Information: Name, email address, company affiliation, login credentials, and billing information when you register for an account.
  • Claims & Business Data: Information entered into the platform related to insurance claims, inspections, appraisals, and other work-related documents.
  • Usage Data: Log data such as IP addresses, browser type, device identifiers, pages visited, time stamps, and usage patterns.
  • Cookies & Tracking: We use cookies and similar technologies to improve site performance, security, and user experience.

2. How We Use Information

  • Provide, operate, and improve the Service.
  • Authenticate users and maintain secure access.
  • Process claims-related data as instructed by our clients.
  • Respond to customer support inquiries.
  • Send administrative communications, updates, or security alerts.
  • Comply with legal, regulatory, and contractual obligations.

3. How We Share Information

  • We do not sell or rent personal information. We may share information with:
  • Service Providers: Third-party vendors that support hosting, data storage, analytics, or customer support.
  • Authorized Users/Clients: As necessary for claim processing, communication, or collaboration.
  • Legal & Compliance: When required by law, regulation, or to protect the rights and safety of our users and systems.
  • Business Transfers: In connection with mergers, acquisitions, or restructuring, subject to appropriate confidentiality safeguards.

4. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect data against unauthorized access, disclosure, alteration, or destruction. While no method is 100% secure, we continuously update our practices to mitigate risks.

5. Data Retention

We retain personal and business data only as long as necessary to provide the Service, comply with our legal obligations, or resolve disputes.

6. User Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.
  • Restrict or object to certain processing.
  • Request a copy of your data in a portable format.

Requests can be made by contacting us at [Insert Contact Email].

7. International Data Transfers

If you access the Service from outside the United States, your information may be transferred and processed in the U.S. or other jurisdictions where our systems or providers are located.

8. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised "Effective Date."

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

SCA Claim Services
Email: support@scaclaims.com
Address: 3808 Magnolia Blvd, Burbank, CA 91505